What is Solution Made Easy?    
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Welcome to Solution Made Easy™Your One Stop Contact Center Workforce Optimization Shop™. Brought to you by VPI and Pipkins – two of the contact center industry’s leading call center workforce optmization software solution providers – Solution Made Easy™ is a tightly integrated, modular suite of award-winning contact center software solutions for Call Recording, Quality Monitoring, Workforce Management, Performance Management, Speech Analytics, Agent Coaching, and Customer Surveying.

Now, there’s no need to purchase an expensive call center workforce optimization software package consisting of applications you currently have no use for. With Solution Made Easy™, you can select the contact center workforce optmization software solutions you really want and then add additional applications to increase call center workforce optimization as you grow and evolve. You don’t have to invest in an expensive suite package, perform costly integrations, or incur exorbitant professional services fees.

With Solution Made Easy™, organizations of all sizes now have the freedom to build their ideal contact center workforce optimization software solution at their own pace, accelerating business value and lowering overall Total Cost of Ownership.

Key Benefits:

  • Be up and running quickly! View a live demo.
  • Reliably capture valuable business intelligence from your agent-customer interactions
  • Increase agent and customer retention through proactive intervention
  • Drive smarter, better, more informed decision making across operations, sales, service, and marketing teams
  • Increase sales conversions and collections and improve almost every key performance indicator (KPI) in the contact center
  • Deliver consistently superior customer service
  • Develop more profitable and efficient sales, marketing, and collections campaigns
  • Improve workforce scheduling and adherence

Contact your Solution Made Easy™ consultant at VPI today to find out how you can utilize Solution Made Easy™ to optimize your call center performance, strengthen your customer relationships, and gain a sustainable competitive advantage using our call center workforce optimization software.

January 4, 2011

VPI Wins Second Consecutive Product of the Year Award from Customer Interaction Solutions Magazine
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June 25, 2010

VPI’s Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld’s Top Ranking Performers Conference
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May 28, 2010

VPI Achieves Highest ‘Hot Vendor’ Rating in 2010 Value Index for Contact Center Agent Performance Management by Ventana Research
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For More Detailed Information:
Call Recording | Call Monitoring | Call Center Recording | Call Center Monitoring | Telephone Recording | Digital Voice Recording | Phone Monitoring
VoIP Recording | Call Center Analytics | Call Center Optimization | Call Center Reporting | Call Center Training | Call Center Peformance Management
Call Center eLearning
| Call Quality Monitoring | VoIP Call Recording | Speech Analytics | Call Center Performance Dashboards | Agent Evaluation |VPI